Refund policy

We want you to be happy with your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery.

Returns

To be eligible for a return, your item must be unused, unopened, and in its original shrink wrap and packaging, along with your order confirmation or proof of purchase.

Because our playing card decks are collectible products, opened decks cannot be returned unless they arrive damaged, defective, or you received the wrong item.

To request a return, please contact us at leafandtidestudio@gmail.com within 30 days of receiving your order.

Returns should be mailed to:

Leaf & Tide Studio
720 Auwaha St
Haiku, HI 96708

Please do not send items back without contacting us first, as we will provide return instructions before your return is shipped.

Return Shipping

Unless your item arrives damaged, defective, or you receive the wrong product, customers are responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We'll make it right by providing a prepaid return shipping label (if a return is needed) or arrange a replacement or refund at no additional cost to you.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at leafandtidestudio@gmail.com so we can resolve the issue as quickly as possible.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. Returned items must be unused, unopened, in their original shrink wrap and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at leafandtidestudio@gmail.com.